[WSIS CS-Plenary] Governance: FW: [GKD-DOTCOM] Cyber-Security and E-commerce

[Nabil El-Khodari]

From: owner-gkd at phoenix.edc.org [mailto:owner-gkd at phoenix.edc.org] On
Behalf Of Marta A.Tomovska
Sent: Friday, October 01, 2004 9:42 AM
To: gkd at phoenix.edc.org
Subject: Re: [GKD-DOTCOM] Cyber-Security and E-commerce


Dear GKD Members,

This discussion on cyber-security and e-commerce is a very crucial and
immediate one for us in Macedonia.

I work with Unet, the first ISP in Macedonia, which currently serves more
than 15,000 customers with Internet connectivity services, more than 1,000
customers with web design, development and maintenance services, and more
than 1,000 customers for Domain registration services.

We are registering domains for our customers under the .mk extension and
also top level domains under .com, .net, .org, .biz extensions. To
register the top level domains we are using the services of a few American
companies' websites like Secureserver.net, Securepaynet.net,
Cheap-DomainRegistration.com, Domain-name-store.com, Registrar.host.net,
Turbosales.com, Searchhostdirectory.com, Domainlinks.com,
Virtualvision.net, Domains.compuweb.com etc.

We are paying these organizations for domain registration for periods of
at least 1 year. For that period of time, we are supposed to have access
to our registered domains in order to manage them, renew them, change
their DNS's etc.

In June of this year, when we tried to log into
Cheap-DomainRegistration.com, we have noticed that we cannot access their
login page. We sent an e-mail to their support team, but there was no
reply. Then we used our hotmail e-mail account and we received the
following answer:


> Thank you for writing customer support. We are unable to process
> transactions originating from the following countries: Bulgaria,
> Indonesia, Malaysia, Nigeria, Pakistan, Romania, Vietnam, Ghana,
> Macedonia
>
> Also, the US Government asks that we do not conduct business with
> these
> nations: Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria
>
> If your credit card is from one of these countries, or if you reside
> in any of these countries, you will not be able to view or complete a
> purchase from our website. I apologize for any inconvenience this may
> cause you. We recommend either using a connection that does not use a
> local IP address (such as through a internet cafe for example), or
> contact a trusted party outside of your area to log in and approve
> domain name transfers to move your domain to a registrar that you can
> access.
>
> Regards,
>
> Nick P.
> Customer Service
> 480-624-2500


This is not just an isolated case. Please check what yahoo says:
http://store.yahoo.com/vw/warsigoffrau.html

It is evident that Macedonia is blacklisted and anyone with a Macedonian
IP address is blocked from access to all the above and many more
commercial websites.

There are many problems and issues of lack of fairness related to this
situation. One of the problems is that we -- and our customers as well
-- are not receiving the services we and they have paid for.

An additional problem is that there is no chance to re-register already
registered domains with another company, so a number of Macedonian
websites will become unavailable on the net very soon!

And of course, the worst and biggest problem is that we have restricted
access to the global network and therefore, are not able to have fast
information exchange with the world, which, if added to the current
situation on the Macedonian Internet market (raised prices for telephony
services from the Incumbent monopoly fixed line provider), will keep us in
the dark age.

While doing some investigation on the net covering this problem, I have
found one very interesting reading at the following address:
<http://research.yale.edu/lawmeme/modules.php?name=News&file=article&sid=1
5
31>
I recommend you to check it!

Perhaps the worst part of this terrible problem is that we are working
tremendously hard here in Macedonia trying to build our country's economy.
We are a small country and our economic future depends on our becoming
part of the global economy. We have apparently been accused of not having
enough cyber-security but it is as though the entire country is accused
and punished for cyber-fraud! I can assure you that if there is any type
of cyber-fraud from Macedonia it is far, far smaller than it is in any
developed country. We are accused but there is no way for us to clear our
name! The accusation just floats around the world on the Internet and
there is no judge or jury or even global administrative body who we can
appeal to and prove our innocence and regain our right to enter into
e-commerce with all the other nations. There is no process or procedure we
can take (that we know of) that will let us fight this blacklist and clear
our name!  After everything we have been through in the past decade, this
is a terrible blow to us and our hopes for building our economy.

Finally, we have a message for anybody concerned with this problem or who
has a good will and belief in our country's potential. Please, please help
us by lobbying to the responsible instances or institutions in the world
to delete Macedonia from the IP blacklists. Let us know what information
you need to help us clear our name and be able to participate like
everyone else in e-commerce. Macedonians are not cyber-pirates!

Thank you.

Marta A.Tomovska
Manager, UNET
Member of Macedonian IT cluster
e-mail: marta at unet.com.mk




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