[Greennet-l] User Support job vacancy at GreenNet

[GreenNet]

Dear GreenNet Member,

Please pass on to anyone you think may be interested.
(Also available on http://www.gn.apc.org/jobs.shtml?x=261639)

Many thanks,

Anna Feldman
On behalf of the GreenNet Collective

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*GreenNet Logo

Part-Time User Support Position at GreenNet*

    * Location: Central London / Old Street
    * Interviews will take place: 15th to 19th August 2005
    * Start Date: September 2005
    * Salary: £24,000 per annum pro rata
    * Leave: 28 days per annum pro rata
    * Part-time (2-3 days a week): 9.30am-5.30pm
    * Deadline for Applications: 5th August 2005

*General Background:*

GreenNet is a workers' collective, with a horizontal management 
structure. All staff are involved in decision making and strategic 
planning, and contribute to a friendly and supportive working environment.
We provide networking support to social justice organisations and 
activists, and take an active role in campaigns for the promotion of 
communication rights.
For more on GreenNet, see http://www.gn.apc.org

*Duties:*

    * Answering user support queries by email, phone, and occasionally
      in person
    * Giving advice on configuration of a variety of email programs, web
      browsers, FTP clients and dial-up connections on most versions of
      Windows and Mac OS
    * Troubleshooting user connection, FTP and email problems
    * Basic mail, web and DNS server systems administration on Linux
    * Liaising with billing in updating user records
    * Sending out support announcements
    * Maintaining the support section of the GreenNet web site and
      developing support materials electronically and in printed form
    * Keeping abreast of ICT products and services & monitoring markets
      and competitors
    * Liaison with suppliers to provide best connectivity and services
      for users
    * Promoting and offering advice on GreenNet services
    * Liaising with the technical team to contribute to software and
      technical developments
    * Occasional out-of-hours cover for systems maintenance
    * General contributions to the work of the collective (e.g. minute
      taking, planning, representing GreenNet in public)

*Essential Skills:*

    * Good knowledge of PC operating systems (Windows 95 - XP, including
      NT) and Macs (Mac OS 7.1 to X)
    * Good knowledge of the internet, email and related technologies
    * Good troubleshooting skills
    * Knowledge of most commonly-used email client programs (Outlook
      Express, Eudora) and web browsers (Internet Explorer, Netscape)
    * Basic Linux commands
    * A good service-orientated attitude and good telephone manner -
      patience essential!
    * Ability to explain complex technical information in a jargon-free
      way to people of wide ranging abilities
    * Understanding of the voluntary sector working environment

*Desirable skills:*

    * Linux systems administration skills
    * Knowledge of networking (LAN, WAN, ADSL) and networking
      trouble-shooting
    * Knowledge of a programming language: PHP, Perl, Python, bash
    * Interest in communication rights, Open Source software, social
      justice and environmental issues
    * Experience of setting up and supporting mailing lists (Mailman)
    * Maintenance and security of office machines

Application Requirements
Please send us your CV accompanied by a cover letter by E-mail or post.

Contact Information
GreenNet Jobs <mailto:jobs at gn.apc.org>
GreenNet <http://www.gn.apc.org>
Telephone:+44 (0)20 7065 0935

-- 
____________________________________________

Anna Feldman
GreenNet Web Projects Developer
APC Wireless Connectivity Project Coordinator
anna at gn.apc.org | http://www.gn.apc.org | http://www.apc.org/
T: +44 (0)20 7065 0940 +44 (0)20 8986 2893 F: +44 (0)20 7065 0936
____________________________________________

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